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Webinar: How to create and sustain a customer-led business
  • Jun 29, 2021
  • 1 min

Webinar: How to create and sustain a customer-led business

IMD’s Martin Hilti Professor of Marketing and Change Management, Seán Meehan, and Charlie Dawson, founder of the pioneering customer-led...
11 views0 comments
The end of Amazon?
  • Jun 23, 2021
  • 1 min

The end of Amazon?

Even though Amazon is experiencing extraordinary growth, has plentiful reserves and is much admired, is Andy Jassy inheriting a poisoned...
9 views0 comments
Learning from Tesco, AO and more
  • Jun 21, 2021
  • 1 min

Learning from Tesco, AO and more

What leaders say (and perhaps think) their company does and what it actually does can often be at odds. There is often a saying/doing...
5 views0 comments
Going from 'good' to 'great'
  • Jun 16, 2021
  • 1 min

Going from 'good' to 'great'

A ‘good’ company does an OK job for its customers. It gives them what they expect in ways that are reliable, trustworthy, good...
7 views0 comments
Seán on The Customer Experience Show
  • May 24, 2021
  • 1 min

Seán on The Customer Experience Show

Seán talks to Michael Virardi on The Customer Experience Show, covering the difference between customer-led and efficiency-led belief...
21 views0 comments
Charlie and Seán on Thinkers50
  • May 17, 2021
  • 1 min

Charlie and Seán on Thinkers50

Charlie and Seán show how companies can overcome challenges to become truly customer-led, covering what it really means, why it's so rare...
5 views0 comments
Review: 'Refreshing and Admirable'
  • May 8, 2021
  • 1 min

Review: 'Refreshing and Admirable'

The Customer Copernicus was recently reviewed by John Dore for Wave Your Arms, who said, "Dawson and Meehan have done something...
7 views0 comments
Who is Football For?
  • May 6, 2021
  • 6 min

Who is Football For?

The European Super League – purposeful business 1, shareholders-in-charge 0 The ESL Football Club owners are not bad people. They are...
70 views0 comments
Lessons in leadership from Star Wars
  • May 5, 2021
  • 1 min

Lessons in leadership from Star Wars

Charlie Dawson spoke to Sally Percy at Forbes about the leadership lessons that can be taken from the unlikeliest of places - Star Wars....
15 views0 comments
Charlie on The Places We'll Go Show
  • Apr 30, 2021
  • 1 min

Charlie on The Places We'll Go Show

Charlie talks to the School of Marketing, explaining the power of seeing the world from the outside-in, how being customer-led really...
5 views0 comments

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