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The Belief Trade-Off: Customers or Efficiency First?
  • May 5, 2021
  • 1 min

The Belief Trade-Off: Customers or Efficiency First?

by Charlie Dawson, Seán Meehan & Karine Avagyan Download the full report here Understanding customers and acting on that understanding is...
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Customer Responsiveness: Being fast and right through impatience and intolerance
  • Apr 1, 2021
  • 1 min

Customer Responsiveness: Being fast and right through impatience and intolerance

Download the full report here Preface Why do organisations find it so hard to act in a way that reflects what their customers want? At...
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Moments of Belief
  • Aug 1, 2016
  • 2 min

Moments of Belief

Alice Meehan, August 2016 Download the full report here Preview As Britain started living a healthier and more active lifestyle, Tim...
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