Charlie on The Places We'll Go Show
Charlie talks to the School of Marketing, explaining the power of seeing the world from the outside-in, how being customer-led really...
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- Apr 1, 2021
- 1 min
Customer Responsiveness: Being fast and right through impatience and intolerance
Download the full report here Preface Why do organisations find it so hard to act in a way that reflects what their customers want? At...
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- Feb 18, 2021
- 1 min
Lessons from the best customer-led companies
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